Privacy Policy

This Privacy Policy describes how Mod Pizza (referred to herein as "we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects information about you when you visit our website at pizza-mod.click, place orders, interact with our digital services, or otherwise engage with us. Please read this policy carefully before using our services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices, please contact us using the details provided in the Contact Us section at the end of this document.

1. Who We Are

Mod Pizza operates this website and related food services accessible at pizza-mod.click. We are a food service business operating under the laws of the United States. For all privacy-related inquiries, you may reach us at:

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

• Our website located at pizza-mod.click
• Online food ordering systems and checkout processes
• Email communications and newsletters
• Customer support and feedback forms
• Loyalty programs, promotional campaigns, and contests
• Any other digital or offline interactions with our business

This policy does not apply to third-party websites, services, or applications that may be linked from our website. We encourage you to review the privacy policies of any third-party services you access through our platform.

3. Information We Collect

We collect various types of information in connection with your use of our services. The categories of personal information we collect are described below.

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personal identification details:

• Full name
• Email address
• Phone number
• Billing and delivery address (street, city, state, ZIP code)
• Username and password (stored in encrypted form)
• Date of birth (where provided for age verification or promotional purposes)
• Profile photograph (if voluntarily uploaded)

3.2 Payment and Transaction Information

When you make a purchase through our website, we collect transaction-related information necessary to process your order. This may include:

• Credit or debit card type and last four digits (full card numbers are processed by our payment processors and are not stored by us)
• Billing address associated with your payment method
• Order history, including items ordered, prices, and order dates
• Gift card or promotional code usage
• Refund and return transaction records

All payment transactions are processed through secure, PCI-DSS compliant third-party payment processors. We do not store full payment card information on our servers.

3.3 Usage and Behavioral Data

We automatically collect certain information when you visit or interact with our website, including:

• Pages visited and content viewed
• Time and date of your visit
• Duration of your session
• Links clicked and features used
• Search queries entered on our website
• Items added to your cart or wishlist
• Referring website or URL that directed you to our site

3.4 Device and Technical Information

We collect technical information about the device and connection you use to access our services:

• IP address
• Device type (desktop, mobile, tablet)
• Operating system and version
• Browser type and version
• Device identifiers and advertising IDs
• Screen resolution and language preferences
• Network and internet service provider information

3.5 Location Data

With your consent or as required to deliver our services, we may collect geolocation information, including:

• Approximate location derived from your IP address
• Precise GPS location (only if you grant permission through your device settings)
• Delivery address and location history associated with past orders

3.6 Communications and Feedback

When you contact our customer support team, submit a review, respond to a survey, or communicate with us in any way, we retain records of that communication, including:

• The content of messages sent to us
• Support tickets and chat transcripts
• Reviews and ratings submitted through our platform
• Survey responses and feedback forms

3.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, local storage, and similar technologies to enhance your experience on our website and to collect information about how our services are used. Please refer to Section 9 of this policy for more details about our cookie practices.

3.8 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you log in or connect through a social account)
• Third-party delivery partners who facilitate order delivery
• Analytics and advertising partners
• Publicly available sources
• Marketing and data brokers (where permitted by law)

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and maintaining accurate records
• Arranging delivery or pickup of your orders
• Processing payments and preventing fraudulent transactions
• Sending order confirmations, receipts, and delivery updates
• Providing customer support and resolving complaints

4.2 Personalization and User Experience

• Personalizing your experience based on your preferences and order history
• Saving your favorite orders and addresses for convenience
• Recommending menu items based on your past orders
• Displaying location-relevant content and available menu options

4.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, and special offers (with your consent where required)
• Running loyalty programs and rewards campaigns
• Serving targeted advertisements on our website and third-party platforms
• Notifying you of new menu items, seasonal promotions, or limited-time offers

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected].

4.4 Analytics and Service Improvement

• Analyzing website traffic and user behavior to improve our platform
• Testing new features, designs, and menu offerings
• Monitoring performance, uptime, and security of our website
• Conducting internal research and business analytics
• Generating aggregated and anonymized reports

4.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, or safety of our users and the public
• Detecting, preventing, and investigating fraud or other illegal activities

5. Legal Basis for Processing

We process your personal information based on the following legal grounds under applicable U.S. law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act):

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own independent marketing purposes. However, we may share your information with third parties in the following circumstances:

6.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to protect your information and may only use it for the purposes specified by us. Such providers include:

• Payment processors: To securely process financial transactions
• Delivery partners: To fulfill food delivery orders to your address
• Cloud hosting providers: To host and operate our website and databases
• Email service providers: To send transactional and marketing emails
• Analytics platforms: To analyze website traffic and user behavior (e.g., Google Analytics)
• Customer support tools: To manage and resolve customer inquiries
• Marketing and advertising platforms: To serve relevant advertisements

6.2 Legal and Regulatory Disclosures

We may disclose your personal information if required to do so by law or in response to valid legal process, including:

• Compliance with federal or state laws, regulations, or court orders
• Requests from law enforcement agencies or government authorities
• Protection of our legal rights or defense against legal claims
• Prevention or investigation of suspected illegal activity
• Protection of the safety or security of our users or the public

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

6.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, or marketing purposes.

7. Data Security

We take the security of your personal information seriously and implement a variety of technical, organizational, and administrative safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to secure data transmitted between your browser and our servers.
• Access controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.
• Secure payment processing: All payment transactions are handled by PCI-DSS compliant payment processors.
• Password security: User passwords are stored using strong cryptographic hashing algorithms.
• Regular security audits: We conduct periodic security assessments and vulnerability testing of our systems.
• Data minimization: We collect only the data necessary for our stated purposes and limit retention to what is required.
• Incident response: We maintain a data breach response plan and will notify affected users and relevant authorities as required by applicable law.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We respect and honor these rights as required by applicable law, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

8.1 Right to Know and Access

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the purposes for which it was collected, the sources from which it was collected, and the third parties with whom it was shared.

8.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. We will use commercially reasonable efforts to correct such information in a timely manner.

8.3 Right to Deletion

You have the right to request that we delete personal information we have collected about you. Please note that certain exceptions may apply, such as when retention is required to complete a transaction, comply with legal obligations, detect fraud, or exercise our legal rights.

8.4 Right to Data Portability

Where technically feasible, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.

8.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].

8.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit the use and disclosure of sensitive personal information to only that necessary to perform the requested services or as otherwise permitted by law.

8.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge different prices, provide a different quality of service, or suggest that you may receive different treatment because you exercised your rights under applicable privacy law.

8.8 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a verifiable consumer request by:

• Email: [email protected]
• Website: pizza-mod.click

We will respond to your request within 45 days of receipt. If additional time is required, we will notify you within the initial 45-day period. We may need to verify your identity before processing your request to protect your privacy and prevent unauthorized disclosures.

You may designate an authorized agent to make requests on your behalf. The authorized agent must provide written authorization or a power of attorney, and we may require verification of the agent's authority and your identity.

9. Cookie Policy

We use cookies and similar tracking technologies on our website to enhance your user experience, analyze site traffic, and deliver relevant content and advertising. This section provides a brief overview of our cookie practices.

9.1 Types of Cookies We Use

9.2 Managing Cookie Preferences

You may manage or disable cookies through your browser settings or through our cookie consent tool available on our website. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

For more detailed information about our cookie practices, please refer to our full Cookie Policy available on our website at pizza-mod.click.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The following general retention periods apply:

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.

11. Children's Privacy

We do not knowingly market to or solicit personal information from minors. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take prompt steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we may take appropriate action.

In accordance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If you are under the age of 18, please do not use our website or services without verifiable parental consent.

12. International Data Transfers

Mod Pizza is a business operating in the United States. Our servers and primary data processing activities are located within the United States. By using our website and services, you acknowledge that your personal information will be processed and stored in the United States.

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in a country with different data protection laws than those in your country of residence.

We take reasonable steps to ensure that any international data transfers comply with applicable laws and that appropriate safeguards are in place to protect your personal information, including:

• Ensuring that our service providers maintain adequate data protection standards
• Implementing contractual safeguards where required
• Complying with any applicable state or federal requirements regarding cross-border data transfers

13. California Privacy Rights (CCPA/CPRA)

If you are a resident of the State of California, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), which took full effect on January 1, 2023.

13.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, account username)
• Commercial information (order history, purchase records)
• Internet or other electronic network activity (browsing history, interactions with our website)
• Geolocation data (approximate location based on IP address)
• Inferences drawn from personal information to create a profile about consumer preferences
• Sensory data (such as recordings of customer service calls, where applicable)

13.2 Do Not Sell or Share My Personal Information

California residents have the right to opt out of the sale or sharing of their personal information. While we do not sell personal information in the traditional sense, certain advertising practices (such as behavioral advertising cookies) may constitute "sharing" under the CPRA. To opt out, please contact us at [email protected].

13.3 Shine the Light Law

California Civil Code Section 1798.83 ("Shine the Light" law) permits California residents to request information about the disclosure of personal information to third parties for direct marketing purposes. To make such a request, please contact us using the information in the Contact Us section below.

14. State-Specific Privacy Rights

In addition to California, certain other U.S. states have enacted comprehensive privacy laws that may grant you additional rights. These include, but are not limited to:

• Virginia: Consumer Data Protection Act (CDPA)
• Colorado: Colorado Privacy Act (CPA)
• Connecticut: Connecticut Data Privacy Act (CTDPA)
• Utah: Utah Consumer Privacy Act (UCPA)
• Texas: Texas Data Privacy and Security Act (TDPSA)

If you are a resident of one of these states, you may have additional rights including the right to access, correct, delete, or obtain a copy of your personal data, and the right to opt out of targeted advertising and profiling. Please contact us at [email protected] to exercise any applicable state-specific rights.

15. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party services. We strongly encourage you to review the privacy policies of any third-party websites or services you access through links on our platform.

We are not responsible for the privacy practices, content, or security of third-party websites and disclaim any liability for any damages or losses that may arise from your use of such websites.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or for other operational, legal, or regulatory reasons. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website at pizza-mod.click
• Notify you by email if the changes are material (where we have your email address)
• Display a prominent notice on our website for a reasonable period following significant changes

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

17. Filing a Complaint with a Data Protection Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to file a complaint with the appropriate regulatory authority. In the United States, relevant authorities include:

17.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal agency responsible for enforcing consumer privacy and data protection laws, including Section 5 of the FTC Act, which prohibits unfair or deceptive acts and practices.

• FTC Website: www.ftc.gov
• FTC Complaint Center: reportfraud.ftc.gov
• Phone: 1-877-382-4357

17.2 California Privacy Protection Agency (CPPA)

For California residents, the California Privacy Protection Agency (CPPA) is the state authority responsible for enforcing the CCPA and CPRA.

• CPPA Website: cppa.ca.gov

17.3 State Attorney General Offices

Residents of other states may also file complaints with their respective State Attorney General's office regarding violations of applicable state privacy laws. We encourage you to contact your state's Attorney General office for information about how to file a complaint in your jurisdiction.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the following information:

We take all privacy inquiries seriously and are committed to providing a thorough and timely response. For formal rights requests under applicable law (such as requests to access, delete, or correct your data), please allow up to 45 days for processing, as required under applicable law.